Replacement
Purchased goods may be exchanged upon the buyer’s request sent to the following email address biuro@kominki-lumar.com by quoting the order number and specifying the items to be replaced. Once the customer has returned the agreed item, they may then order the item they require, taking into account the difference in price.
Returns
Goods may be returned as a result of a complaint procedure, in the case of purchases made away from the seller’s premises and distance contracts (e.g. purchases made by telephone or online), and where the parties have so agreed.
When purchasing goods online, under the Act of 2 March 2000 on the protection of certain consumer rights and on liability for damage caused by a dangerous product, we are entitled to return the goods without giving any reason within 14 days.
When returning goods to the seller, you must enclose a statement of withdrawal from the contract and proof of purchase.
Warranty
Our products are covered by the manufacturer’s warranty. Please contact us by email regarding the warranty. biuro@kominki-lumar.com
When returning goods to the seller, please enclose the completed complaint form and proof of purchase.
Complaint
Our products are covered by the manufacturer’s warranty. Please contact us by email regarding any complaints. biuro@kominki-lumar.com
When returning goods to the seller, please enclose the completed complaint form and proof of purchase.