Exchanges
Purchased goods may be exchanged by the buyer sending an email to biuro@kominki-lumar.com, quoting the order number and specifying the items to be exchanged. Once the buyer has returned the agreed item, they may order the item they wish to receive, taking into account the difference in price.
Returns
Returns of purchased goods may be made following a complaint procedure, in the case of purchases made outside the seller’s premises and distance contracts (e.g. purchases made by telephone or online), as well as where the parties have so agreed.
In the case of goods purchased online, pursuant to the Act of 2 March 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product, you have the right to return the goods without giving any reason within 14 days.
When sending the goods back to the seller, you must enclose a statement of withdrawal from the contract and proof of purchase.
Warranty
Our products are covered by the manufacturer’s warranty. For warranty enquiries, please contact us by email at biuro@kominki-lumar.com
When sending the goods back to the seller, please enclose a completed complaint form and proof of purchase.
Complaints
Our products are covered by the manufacturer’s warranty. For warranty enquiries, please contact us by email at biuro@kominki-lumar.com
When sending the goods to the seller, please enclose a completed complaint form and proof of purchase.